xbij FAQ — Answers to All Your Questions

To open an account at xbij, you need an active mobile number and a valid email address. You will need to provide your name, date of birth, and a password in the registration form. Providing accurate information is important, as it is used for identity verification and withdrawals. Opening an account is completely free.

xbij is only for those aged 21 and above. By registering, you confirm that you are over 21 years old. If a discrepancy is found during age verification, the account may be suspended and any pending balance will be returned. Protecting minors is our highest priority.

No. Only one account per person is allowed at xbij. Creating multiple accounts will result in all accounts being closed and bonuses may be forfeited. If you have trouble with an existing account, contact the support team — there is no need to open a new account.

Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The process is completed within a few minutes. If you have further trouble, our support team is available on xbij live chat.

You may need to verify your identity before your first withdrawal. Upload a photo of your national identity card or passport from account settings. The verification process is usually completed quickly. This step ensures the security of your account and helps prevent fraud.

Funds deposited via bKash are usually credited to your xbij account instantly. It may take a few minutes at most. If it takes longer than 15 minutes, contact live chat with your transaction reference number. The minimum deposit amount is ৳100.

At xbij, you can currently deposit and withdraw using bKash, Nagad, Rocket, Upay, and bank transfer. Local payment methods are fast, secure, and low on fees. More methods may be added in the future.

The minimum deposit amount for each payment method is ৳100. The minimum withdrawal amount is ৳800. The maximum limit depends on your account verification level and payment method. Check the cashier page for specific limits.

Withdrawal requests at xbij generally take between 30 minutes and 3 hours to process. The process is faster if identity verification is complete. If not verified, the first withdrawal may take a little longer. There may be slight delays during peak hours.

xbij does not charge any deposit or withdrawal fees of its own. However, your payment provider (such as bKash or your bank) may apply their own transaction charges according to their policy. Use Nagad or Upay for the lowest transaction fees.

Bank transfer deposits may take slightly longer than mobile banking. Major banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. Withdrawals are aimed to be completed within 3 hours. There may be slight delays during busy periods.

To bet on BPL or any other cricket match, go to xbij's cricket section. You can place bets before the match starts or during live play. You will find various betting markets including match winner, total runs, and wickets. Review the odds and stake carefully before confirming a bet — placed bets generally cannot be cancelled.

RTP (Return to Player) is the theoretical long-term average payout percentage of a game — it is the calculated estimate of how much money may be returned on average for every ৳100 wagered. This is an average across thousands of spins, not a guarantee for a single session. Higher RTP games are generally more favorable over the long term.

xbij offers games from leading global providers including Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. Every game is regularly audited and powered by certified software. New games are added on a regular basis.

Yes, all xbij games are built with a mobile-first design. They play well on both Android and iOS devices through a browser — no separate app download is needed. Slots, live casino, cricket betting — all services are fully available on mobile.

All games at xbij use Random Number Generator (RNG) technology, which keeps game results completely random and unbiased. Regularly tested by third-party auditors. Fair play is the core foundation of our platform.

Open a new account at xbij and deposit at least ৳100 for the first time — the welcome bonus will automatically be added to your account. The bonus applies up to ৳8,000 (100% first deposit bonus). There is no need to claim the bonus separately — it will be available right after the first deposit.

A wagering requirement is the multiplier indicating how many times the bonus amount must be wagered before it can be withdrawn. The wagering requirement for xbij's welcome bonus is 20x. That means if you receive a ৳2,000 bonus, you must wager a total of ৳40,000 before withdrawal. Complete the requirement within the set time limit.

You are automatically enrolled in the xbij VIP program — no separate registration is needed. As you play regularly and increase your wagering, you can move up from Bronze to Silver, Gold, Platinum, and the top Diamond tier. Weekly cashback increases at each tier — up to 1.5% at the Diamond level.

VIP cashback is calculated every week. You can receive up to 0.3% cashback at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. Cashback is generally credited to your account at the start of the week and is available to use directly.

Yes, xbij runs special promotional offers during Eid, Pohela Boishakh, T20 World Cup, and BPL season. These offers are for a limited time and terms apply. Check the promotions page and notifications regularly for the latest offers.

xbij uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Your personal and financial information is never shared with third parties. Payment processing is also conducted through fully encrypted channels. Ensuring a safe and reliable platform is our commitment.

Yes, xbij places the highest importance on responsible gaming. From account settings, you can set your own daily, weekly, or monthly deposit limits, session time limits, and betting limits. These limits take effect immediately and take some time to change — this is intentional.

If you feel that gaming is having a negative impact on your life, use the self-exclusion feature. From account settings or through live chat, you can temporarily or permanently close your account for a set period (from 1 week to permanent). We respect this decision.

Gaming addiction is a serious matter. If you or someone close to you is struggling, you will find detailed guidance on xbij's responsible gaming page. Contact mental health professionals for expert help. xbij always encourages responsible gaming.

xbij provides Bengali live chat support 24 hours a day, 7 days a week. Get instant help from the live chat button at the bottom right of any page. To contact us by email, write to [email protected]. Phone or WhatsApp support is not available.

Contact live chat or [email protected] immediately and request a temporary account suspension. Identity verification will be required during the investigation. For security, use a strong, unique password and never share your login details with anyone. Keep two-factor authentication enabled.